Do’s & Don’ts

Read through our thorough list of handy instructions for first time floaters below to ensure you get the most out of your float experience.

Do’s:

Read through our FAQ’s before your first float session –  if the answer to your question isn’t there, just give us a call.  

Check out our Cancellation PolicyWe require 24 hours notice to cancel/reschedule to avoid a cancellation fee.  Click here to view our cancellation policy. 

Arrive on time – Allow yourself plenty of time to get here – it’s much harder to relax into the tank if you’ve been rushing. If you are late, your float session may need to be cut short to ensure the following appointment can start on time.  We recommend arriving 20 – 30 minutes early for your first session to complete your form & orientation and 5 minutes early for all subsequent appointments. 

Paying for your appointment – To secure your booking we ask you to provide credit card details over the phone. This is not necessary if using a git voucher, we require the voucher number BEFORE booking your appointment (See Prices & Payments page for details). Please contact us for further information.

Allow plenty of time for your float session – We recommend allowing 1.5 hours for a 1 hour float session as we want you to take the time to relax before heading back out into the hustle and bustle.

Make sure you are hydrated & don’t skip meals –  The high salt content can make you dehydrated.

Turn off your mobile phone when you arrive – This is your time to escape the world & the ‘busyness’ of life.  We ask that you turn your mobile off & DO NOT TAKE CALLS WHILE YOU ARE IN THE TREATMENT ROOMS OR RECEPTION as there may be other clients having a massage or float who are disturbed by this.  If you need to make a call, please go outside.  If you need to have your phone available for emergency calls (children/work) then we suggest you leave your phone at reception and we will look after it for you. 

Ensure any small cuts or scratches are covered with a clean waterproof dressing – This is for hygiene purposes as well as the fact the salty environment of the tank will cause any open cuts/scratches to STING!!

Remove contact lenses and jewellery – But don’t forget to take them with you when you go!

Ask lots of questions – Let us know if you are nervous or unsure of anything.  Think you might be claustrophobic or tend to feel the cold, we can make the rooms warmer – not the tank.

Call us to check if you should reschedule – If you are in the early/late stages of pregnancy, receiving chemotherapy or ongoing medical treatment that we should be aware of or think you may be coming down with a cold/flu/illness.   

 

Don’ts:

Consume drugs or alcohol prior to your appointment –  Being under the influence of drugs or alcohol is STRICTLY prohibited. We reserve the right to refuse treatment to anyone we suspect may be under the influence of drugs or alcohol. 

Use the tanks if you are menstruating     So we can maintain our high level of hygiene. 

Shave or wax within the 12 hours prior to your session – The salty environment of the tank means that any waxed/shaved areas will STING!!!

Drink caffeine or other stimulant drinks before your session – These will make it difficult for you to relax into the tank environment. – a coffee in the morning should be OK if you’re not floating until later in the day,. 

Have a large heavy meal in the 90 mins before you float – Not only might you feel unwell, but your digestive system will be making lots of noises and this can be disruptive in your float.   

Float if you have large open cuts, or have had gastro in the last 21 days – This is for hygiene reasons as well as your own comfort.    

Float straight after having hair coloured or chemically straightened or after using artificial tanning products –   We ask you to wait at least 10 – 21 days after having your hair coloured, the wait time depends on the colour, (please ensure no colour rinses from your hair when washing at home) and 10 days after using artificial tanning products.

SMOKE shortly prior to arriving at The Float Room- It can make it difficult to relax into the tank .  It also SMELLS and the smell is carried into The Float Room with you – which is unpleasant for staff & other customers.

Take too long in the shower after your float – Please consider that we may have another client waiting & we do need to allow sufficient time for filtering & cleaning.  If you feel you need more than 10 minutes to shower & do hair/make-up after your session – please just advise us when you arrive & we can shorten your float time accordingly.   

Take calls while you are in the treatment rooms or reception – this is your time to escape all of that, so leave it off as long as you can.  It is also VERY distracting for other clients who are here to relax.